How to Fix BDO ATM Withdrawal Error: Did Not Dispense Cash

Here’s how to fix a BDO ATM withdrawal error: What to do when you try to withdraw money from a BDO ATM, but it does not dispense cash, even though the amount is debited from your bank account.

I recently experienced the same scenario. If you want to know how to fix this and how to get your money back as soon as possible, read this post.

The day after the scary earthquake, I helped my mom with grocery shopping at SM. We needed more cash, so I tried to withdraw money from the nearest BDO ATM.

I used my BDO debit card and already knew my current balance, so I didn’t perform a Balance Inquiry. I inserted my card into the machine, entered my PIN, and selected to withdraw 10,000.

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BDO ATM Withdrawal Error

After a couple of seconds, the ATM ejected my card, and the screen prompted me to take it and wait for my cash. I could hear the machine counting the money, but it wasn’t fast and sounded unusual this time.

I waited a few more seconds, but nothing happened. The machine kept counting, but no cash came out. I waited for two minutes, then four, then five. The queue of people behind me started to grow longer. I told them, “Sira ata ang machine.”

Fortunately, there were security guards nearby, as the ATM was located near the mall entrance. I asked one of them for help, hoping they could assist. The guard told me, “The ATM might have run out of cash. Better report it to BDO.”

I didn’t want to leave the ATM while it was still trying to process my withdrawal. So, I asked my mom to go to the nearby BDO branch to request assistance. While waiting, the ATM eventually stopped making the dispensing sound and returned to the usual screen for new transactions. I still stayed there, just in case.

I then checked my BDO account balance by making a Balance Inquiry. As expected, P10,000 had been debited from my account. I went to the BDO branch to report the incident.

What to Do If BDO ATM Withdrawal Doesn’t Dispense Cash?

Do not panic
Make a Balance Inquiry
Keep your Receipt as a Reference

Call BDO Hotline at 631-8000
Report the Error
Wait for one business day

how to fix bdo atm withdrawal error fast

How to Fix BDO ATM Withdrawal Error (Quick Resolution)

I went to the BDO branch right after the incident when I tried to withdraw money from a BDO ATM, but no cash was released, even though the amount was deducted from my account balance.

As usual, there were many people at the BDO branch. The kind BDO staff informed me that I needed to call the BDO hotline and report what had happened. They also mentioned that the branch would be required to file a report regarding the incident. I waited for a while, but the phone line was busy.

I decided to make the call at home instead, as we wanted to get home sooner due to the possibility of earthquake aftershocks.

At home, I called the BDO hotline and reported the incident. The polite representative on the line told me it would take around five working days for the money to be credited back to my account. I asked how I would know when the funds were returned, and he explained that BDO would notify me via text or email, so it was important to ensure my contact information was up to date.

I informed him that my mobile number and email address were already updated. I also asked if there was anything else I needed to do aside from calling BDO. He assured me that there was nothing more I needed to do except wait.

BDO ATM Withdrawal Error Fast Fix

I was confident they would return my money because every bank transaction must be balanced. Debits and credits need to reconcile.

Thank God, I didn’t have to wait five working days. BDO credited the P10,000 back to my account the next day. So yes, it only took 24 hours after I called them. I received this text message from BDO (screenshot below).