Here’s how to fix BDO ATM Withdrawal Error. What to do when you tried to withdraw money from BDO ATM but it did not dispense cash even though the money was debited from your bank account?
I recently experienced the same scenario. If you want to know how to fix this and how to get your money back as soon as possible, read this post.
The day after the scary earthquake, I helped my mom for grocery shopping in SM. We needed more cash so I tried to withdraw some money at the nearest ATM machine.
I was using my BDO debit card and I knew my current balance prior to withdrawing money so I did not make a Balance Inquiry check. I inserted my card into the machine, entered my PIN code and selected to withdraw 10,000.
BDO ATM Withdrawal Error
After a couple of seconds, the ATM slid out my card and the screen prompted me to take my card and wait for my cash. I could hear the machine counting out my cash already but this time, it was not fast like it used to be.
I waited for few more seconds, but nothing was happening. The machine kept on counting money but no money was coming out. I waited for 2 minutes, then 4 minutes, then 5 minutes. People were starting to fall in line behind me. I told them “sira ata ang machine.”
Luckily, there were security guards near the ATM machine as it was located near the entrance of the mall. I asked for help and was hoping for assistance. The guard told me “ATM might ran out of cash, better report it to BDO.”
I did not want to leave the ATM while it was still trying to count cash. I just asked my mom to go to the BDO branch nearby to ask assistance. While waiting for her, the ATM stopped the dispensing sound and it went back for the usual available new transaction. I still stayed there waiting…
My mom went back and told me I should check my cash balance and go to BDO. I made a Balance Inquiry. 10,000 was debited to my bank account. I went to BDO and reported it.
What to Do When BDO ATM Withdrawal Did Not Dispense Cash?
- Do not panic
- Make a Balance Inquiry
- Keep your Receipt as a Reference
- Call BDO Hotline at 631-8000
- Report the Error
- Wait for 1-5 working Days
BDO ATM Withdrawal Error Resolution
How to fix BDO ATM withdrawal error? As mentioned, I went to the BDO branch right after the incident when I tried to withdraw money from BDO ATM but no cash was released after it was deducted from my account.
As usual, there were many people in BDO. The kind BDO staff told me I need to call BDO hotline and report what happened. BDO branch also needed to make a report about it as well. I waited another time while the line was busy.
It was lunch time already. I told the BDO staff to cancel my call. I wanted to have my lunch. I decided to make the call at home instead. We wanted to go home sooner because of the possible earthquake aftershocks.
I called BDO hotline at home and reported the incident. The nice guy on the line told me it would take around 5 working days before the money would be credited back to my account. I asked him, how should I know when it’s credited back. He told me BDO will text me or email me so it’s important that my mobile number is updated.
I told the BDO staff on the phone that my mobile number and email address are already updated. I also asked if there was anything or any action I need to do aside from calling BDO. He told me, nothing I need to do more except to wait.
I sighed and said, “OK, then. Thank you very much for your kind assistance.”
BDO ATM Withdrawal Error Fast Fix
I was sure that they will return my money because every bank transaction needs to be in balance. The debits and the credits need to reconcile.
Thank God, I did not need to wait for 5 workings days. BDO gave 10,000 back to my account the next day. So yeah, it only took 24 hours after I called them. I received this text message from BDO (screenshot below).