Here are the Top 15 Best BPO Companies in the Philippines in 2020. We compiled and listed the best BPO companies to work for according to business stability, revenue, global exposure, career growth, working environment, salary, and job benefits. That being said, these futureproof companies will continue to grow and expand in the years to come.
If you are looking for a new job, this list can help you get to know each BPO company profile and background before you send your resume or attend your job interview. It will also guide you on how to decide and sort out your company preference. Let’s start!
What is BPO?
BPO stands for Business Process Outsourcing. It involves subcontracting different business-related operations and activities to third-party providers. For example, when a company contracted its customer service operations to outside experts who guarantee the business will run smoothly.
Why Should You Work in a BPO Company?
Number one reason is career growth potential. Not only will you receive higher salaries, but it will also open many doors of opportunities for you because business process outsourcing is essential to every emerging company today. Working in a BPO company can contribute so much to achieve your dream profession.
Business Process Outsourcing is one of the fastest-growing industries in the world. As global economies progress with new technologies and innovations, BPO also continues to expand more business solutions.
Top 15 Best BPO Companies to Work for in the Philippines in 2020
- JPMorgan and Chase Co.
- Sutherland Global Services
- Sitel Group
- Telus International
Accenture is the Number One BPO company in the Philippines. It is an international company founded in Dublin, Ireland. It’s listed on Forbes’s Global 2000 and ranked on Fortune World’s Most Admired Companies and 100 Best Companies to Work for.
Accenture’s present global CEO, Julie Sweet, is also included on Forbes Most Powerful Women in the World. This company provides services in consulting, strategy, technology, and operations.
Why Work with Accenture?
Because you want to be on top. Accenture serves the majority of the most successful companies in the world. Its clients include 91 of the Fortune Global 100 and three-quarters of the Fortune Global 500 companies. Stability and growth are the main reasons we listed it number 1. If you’re investing in the stock market, Accenture also belongs to the Top Companies in the S&P 500.
2. JPMorgan Chase & Co.
JPMorgan Chase & Co. is a leading global financial services company with assets of $2.6 trillion and one of the largest banking institutions in the United States, with operations worldwide and a presence in over 100 markets.
It provides services, including investment banking, financial solutions, commercial banking, financial transaction processing, and asset management. JPMorgan Chase & Co. has over 250K employees serving millions of clients.
Why Work with JPMorgan Chase & Co.?
Because it is a prestige company serving many of the world’s most prominent corporate, institutional, and government clients. JPMorgan Chase & Co. itself is a notable and iconic brand. It’s not just one of the best BPO companies in the world, but also one of the world’s wealthiest financial companies.
Right now, it is listed among the top companies in the S&P 500 and Dow Jones Industrial Average Index.
International Business Machines (IBM) dates back to 1911 and is headquartered in New York. It is one of the largest tech companies in the world and also one of the world’s largest employers. This giant tech company develops and manufactures hardware and software solutions and provides cloud computing and Artificial Intelligence.
Another business segment of IBM is Business Process Outsourcing. IBM is listed on Forbes World’s Most Valuable Brands and Fortune’s Most Admired Companies in the World. Right now, IBM is listed among the top companies in the S&P 500 and Dow Jones Top 30. It has over 107 billion market cap.
Why Work with IBM?
Because you want to be a part of a company that continues to make an impact on changing the world towards progress. IBM invented ATM, floppy disk, SQL programming, and a lot more genius inventions. Also, IBM employees have been awarded 5 Nobel Prizes. If you want a future proof company, IBM is undoubtedly one of the best companies to work for.
Concentrix is an American company headquartered in Fremont, California. They work with over 80 Fortune 500 clients worldwide and have over 225K staff members.
Concentrix provides banking and financial services, consumer electronics, energy, and public sector, automotive, healthcare, insurance, media, and communications, retail and eCommerce, technology, travel, transportation, and tourism services.
Why Work with Concentrix?
Because their company is continuously growing not only in terms of operations but also by acquiring other excellent companies such as Minacs Group Pte and Convergys. That being said, working with Concentrix can also give you more job opportunities and ensure your career stability.
Teleperformance is another international BPO company. It is headquartered in France, a global leader in customer experience management for over 40 years, and serving many successful companies in the world. Teleperformance operates in 80 countries, including the Philippines.
Why Work with Teleperformance?
Because Teleperformance has been highly commended as a great place to work. The company also won the Best Use of AI and Associated Technologies award for successfully deploying Artificial Intelligence (AI) into its operations.
6. Sutherland Global Services
Sutherland Global Services is a multinational IT and BPO company headquartered in New York and one of America’s fastest-growing companies. It has more than 120 clients from the Fortune 1000 companies and completes over 43 million transactions a month on a digital backbone that bridges 19 countries worldwide.
Why Work with Sutherland?
Because Sutherland provides remarkable customer experiences for the digital age, new technology, and innovation. Like the other top BPO companies, it also offers competitive salary and benefits. Also, a great workplace to learn and grow professionally.
Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. With over 655 million customer interactions, Alorica’s goal is to continue providing insanely great customer interactions with the world’s largest and most respected brands.
At present, Alorica is the world’s largest customer support provider for North American consumers. The company operates in 14 countries in 130 locations worldwide and with over 100,000 employees.
Why Work with Alorica?
Because Alorica serves more than half of the Fortune 50 health care companies, the largest airline on the Fortune 500, 6 of the 10 largest banks in the world, 3 of the world’s largest car manufacturers, 4 of the top 5 wireless providers, and many more world’s prominent brands.
Founded in 1997, Genpact is a global professional services company with head office in New York. With their digital-led innovation and AI-based platform, Genpact Cora, they deliver services for the Global Fortune 500 companies. Genpact has more than 90,000 brilliant employees. They operate in more than 30 countries worldwide.
Why Work with Genpact?
Because you want to be part of a company transforming the world’s biggest companies. According to Genpact, when you transform the Fortune 500, you make headlines. Genpact continues to create and contribute innovative breakthroughs for its clients, partners, and communities.
SYKES is an American BPO company founded by John Sykes in 1977. It is a global leader in providing comprehensive inbound customer engagement services to Global 2000 companies. The company has offices in more than 23 countries. SYKES offer support in more than 40 languages.
Why Work with SYKES?
Because SYKES is one of the pioneers of Business Process Outsourcing in the Philippines. It has grown so much, and it continues the company’s Global Talent Services, which train, coach, and develop skills of their employees across 23 different countries.
(24)7.ai was founded in 2000 with head office in the United States. From the name itself, this exceptional company blends AI (artificial intelligence) and HI (human intelligence) to improve customer experience dramatically. With over 1.2 billion self-service interactions per year, they continue to deliver rapid customer service satisfaction.
Why Work with (24)7.ai?
Because (24)7.ai is one of the leading BPO companies focused on blending AI and HI. They also support their employees by providing wellness, community involvement, development, and growth. (24)7.ai operates in different locations around the world.
11. Sitel Group
Sitel Group is a contact center company headquartered in Miami, Florida. It has more than 30 years of experience delivering and transforming business solutions in travel, technology, utilities, manufacturing, healthcare, insurance, communications, media, entertainment, banking, and financial industries.
Why Work with Sitel Group?
Because, for 14 consecutive years, Sitel Group has been recognized on the Best of The Global Outsourcing 100 list produced by IAOP, the International Association of Global Outsourcing Professionals, and published annually by Fortune Custom Projects. Sitel Group has more than 100 offices across 28 countries.
12. Telus International
Telus International is a subsidiary of TELUS, a national telecommunications company in Canada. Telus International is a customer service outsourcing company backed by next-gen technology. It serves 20 countries across the globe and supports more than 50 languages.
This BPO company has been named on the Global Outsourcing 100 by IAOP in 2020 and for four consecutive years. It also received outstanding awards, including Best Employer of the Year and Achiever 50 Most Engaged Workplace.
Why Work with Telus International?
Because it is one of the fastest-growing BPO companies providing new digital IT solutions to some of the world’s largest and most respected brands. They have world-class teams across Europe, USA, Central America, India, Philippines, and China.
Ttec, formerly known as Teletech, is an American Business Process Outsourcing company specializing in outcome-based customer engagement solutions through TTEC Digital and TTEC Engage. This company operates on 6 continents across the globe, with over 47.8K employees worldwide.
Why Work with Ttec?
Because Ttec operates in 50 languages, supports gender diversity, empowerment, and leadership programs. Ttec works with numerous industries, including automotive, communications, media, technology, financial services, government solutions, healthcare, insurance, retail, eCommerce, travel, and hospitality.
Transcom is a Swedish outsourcing company founded in 1995. Their core services include CX advisory, customer service, technical support, customer retention, customer acquisition, cross-selling, upselling, and collections. Transcom operates across 20 countries, with over 26,000 employees. They deliver services in 22 languages to well-known international brands.
Why Work with Transcom?
Because you want to be a team player of a skilled and enthusiastic workforce in delivering excellent customer services and business solutions. Transcom promotes social responsibility, equality and diversity, community engagement, and people development.
TaskUs is a global outsourcing company headquartered in Los Angeles. They provide business solutions, including customer experience, back-office support, and CX consulting. The company is expanding in the Philippine and now has offices in Batangas, Clark Pampanga, Quezon City, BGC Taguig, Imus Cavite, San Fernando La Union, and Meycauayan Bulacan.
Why Work with TaskUs?
TaskUs has state of the art workspaces, top-notch benefits, and competitive salary. One of the company’s core values is to be ridiculous. So if you want to work in a ridiculously good-looking office, with a ridiculously inspiring team, work with TaskUs.
There are numerous jobs offered by BPO companies. Some positions even pay the highest salary in the country for starters. Amid the coronavirus and covid19 lockdown, work from home jobs offered by BPO industries help so much in providing regular income for many employees. Call center jobs and BPO companies also contribute so much to the economic growth of the Philippines.